Brent Payton
Seattle, WA   |   brent AT brentpayton DOT com   |
Detail-oriented test engineer leading teams through complex test efforts. Prioritizing quality control and consistency. Analyzing development documents to generate test requirements and translate needs into test cases. Partnering with vendors, execution engineers, and managers, exhibiting cross-functional influence while emphasizing shared goals.
  • Product and system testing
  • Process documentation
  • Complex problem solving
  • Quality assurance
  • Bug tracking
  • Automation
  • Vendor relations
  • Test effort planning
  • Analytical reasoning
  • Benchmarks
  • Test case writing
  • Processes
  • Data analysis
  • Hardware evaluation
  • Test plan creation, execution
  • Linux
  • Servers
  • Documentation
  • Troubleshooting
ServiceNow, Kirkland, WA
Hardware Test Engineer
September 2018 - Present
Worked with minimal supervision to configure server hardware and run automated benchmarks. Devices tested include NVMe storage, network adapters, Intel Xeon, and AMD EPYC CPUs. Evaluated hardware including prototypes to determine if the company should buy a product. Worked closely with technical resources at vendors to address bugs.
  • Executed benchmarks then interpreted, communicated, and recorded the results
  • Vendor relations
  • Working in a datacenter environment
  • Using the ServiceNow platform
  • Writing KB articles
  • Developing automation in Python
Microsoft, Redmond, WA
Senior Hardware Test Engineer
December 2013 - March 2018
Oversaw validation by managing all aspects of test cases executed and bugs reported. Triaged and tracked bugs to closure. Informed all stakeholders by communicating test effort progress, used automated reports and analysis.
  • Ensured high product quality through in-house and original device manufacturer (ODM) validation of Windows Cloud Server hardware, leading to on-time product releases.
  • Strengthened communication as the hardware validation point of contact for ODMs based in Taiwan, plus industry partners, such as Intel and Mellanox.
  • Enhanced ODM test execution through review, feedback and sharing best practices, ensuring more thorough testing.
  • Improved validation rigor and efficiency by leading team to expand and maintain test case library in Team Foundation Services (TFS). Oversaw creation of hundreds of new test cases.
Dell, Round Rock, TX
Lead Test Engineer
September 2005 - December 2013
Planned and led testing of hardware products and associated firmware and software. Supervised local test teams of up to 10 members, including full-time and contract employees. Negotiated test phase transitions, communicated progress, escalated issues and worked closely with internal and external (partner / vendor) development engineers.
  • Collaborated across local and remote organizations as well as ODMs to meet business goals.
  • Enabled more comprehensive testing and identified root causes of issues before product release by designing and implementing requirement management process in TFS.
  • Improved quality by leading test efforts for enterprise-class servers and storage products.
  • Contributed to strategic hiring of qualified candidates by participating in new-hire processes, including interviewing, hiring and onboarding.
  • Fielded questions from incoming staff members as a subject matter expert.
Dell, Round Rock, TX
Test Execution Engineer
Technical Support Representative