Detail-oriented, accountable leader who guides teams through complex hardware test efforts while prioritizing the customer experience. Skilled at analyzing solutions to derive test requirements. Deep hands-on background with Linux environments. Skilled in applying AI to data analysis, automation, and report authoring. Proven success partnering with vendors, execution engineers, and stakeholders, demonstrating cross-functional influence while emphasizing shared goals.

ServiceNow — Kirkland, WA
Senior Hardware Test Engineer | Sep 2018 – Present

Configuring server and storage hardware and running automated benchmarks. Responsible for multiple concurrent projects including server platforms, NVMe storage, Pure storage appliances, and NICs, across Intel Xeon and AMD EPYC platforms.

• Benchmarking new firmware releases for server platforms, SSDs, NICs, and others to ensure changes do not cause performance or stability problems in production.

• Automating processes and analysis tools in Python and Bash, leveraging AI for data processing and reporting.

• Collaborating on cross-functional teams to characterize and resolve production issues across hardware, firmware, and software.​

• Interpreting and communicating benchmark results by authoring reports that influenced multi-million-dollar purchasing decisions.

• Leading the use of AI to analyze and visualize complex data for inclusion in test reports.

• Using the ServiceNow platform for issue tracking, test effort execution, and recording benchmark artifacts.

Microsoft — Redmond, WA
Senior Hardware Test Engineer | Dec 2013 – Mar 2018

Ensured product quality by managing test case execution, triaging and tracking bugs to closure, and communicating progress to stakeholders.

• Drove high product quality through in-house and ODM validation of Windows Cloud Server hardware, supporting on-time product releases.

• Served as hardware validation point of contact for Taiwan-based ODMs and industry partners including Intel and Mellanox.

• Enhanced ODM test execution by reviewing plans, providing feedback, and sharing best practices.

• Expanded a test case library in Team Foundation Services (TFS), leading to hundreds of new test cases and improving validation rigor.

Dell — Round Rock, TX
Lead Test Engineer | Sep 2005 – Dec 2013

Managed test efforts for hardware, firmware, and software; supervised test teams of up to 10 engineers. Negotiated phase transitions and coordinated with internal and external partners.

• Collaborated across internal teams and ODM partners to meet business objectives, often within rigid schedules due to product release deadlines.

• Designed a requirements management process in TFS to enable comprehensive testing and root cause identification before release.

• Improved quality by leading test efforts for enterprise-class servers and storage products.

• Partnered with PowerEdge support teams to improve validation rigor and support agent readiness.